Conduent (formerly Xerox) is pleased to offer immediate openings in their Work From Home program. Naghahanap sila ng Tier 1 Support Specialists.
Conduent is looking for candidates who are problem-solvers and amazing with customers! This is a Work from Home position also. Training will be provided. Here’s a summary of who are they looking for and the benefits they can offer.
As a Tier 1 Tech support advisor, you will be supporting our customers as a first point of contact and will be providing solution to their technical issues. They will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.
Likewise, you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. Therefore, you will need to demonstrate the ability and disciplines to work remotely with management and co workers.
• Technical aptitude and enjoy troubleshooting technology
• Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
• Customer focus
• Discipline to work remotely and follow a set schedule as well
• Flexibility to work between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends, holidays and have the ability to flex up or down based on business needs
• Ability to manage multiple applications at one time
• Understand the concepts of navigation, search engines, downloading music, and other web based applications
• Smartphone, tablet, operating systems, PC or Mac experience
• Ability to attend approximately five to six weeks of required online/virtual training on a fixed schedule that may include nights or weekends
• Successful completion of initial training
• Ability to meet minimum typing speed of 25 WPM while talking to customers
• Successful completion of pre-employment assessments, criminal background check and drug screen
• At Home Qualifications
• A quiet distraction free workspace, ergonomic chair, and desk
• High Speed Internet Service (10megabits download and 1.5 megabit upload) from a reliable provider *some restrictions
What Does Conduent Offer You?
• Full time employment
• Opportunities for growth & development
• Competitive wages and opportunities for bonus
• Paid Time Off
• Employee Discounts
• And MORE!
As mentioned in Glassdoor, Tier 1 Support Specialists from Xerox are paid $11/hr.
To apply online, click here (you will be redirected to the company’s job posting)